As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

If you hear female moaning next time you dial an 1-800 number, you can thank PrimeTel Communications: For years, teenagers across the U.S. could call a toll-free hotline if they had embarrassing ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

On Wednesday, OpenAI launched a 1-800-CHATGPT (1-800-242-8478) telephone number that anyone in the US can call to talk to ChatGPT via voice chat for up to 15 minutes for free. The company also says ...

Social Security recipients should know about two phone service changes that started Monday. • Need to change your direct deposit info? Changes to direct deposit information must now either be done ...

The Social Security Administration (SSA) is under significant pressure following a reduction in its workforce, from 57,000 to 50,000 employees. This move, aligned with the Department of Government ...