American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. What is American Airlines’ refund policy — and can it help her? I booked a ...

I bought two business-class tickets through Chatdeal to fly from Dallas to Auckland on American Airlines. The airline downgraded us to Economy Plus and told us at the gate we would automatically ...

Last year, I booked a flight from Seattle to Miami on American Airlines. The flight was a redeye, leaving at 12:39 a.m. This itinerary was ideal for me because I work late some nights and didn’t want ...

When American Airlines changes Neil Gupta's flight from Seattle to Miami, he asks for a refund. The airline suggests it will offer a refund, but then backtracks. Will he ever get his money back? Last ...

I recently booked a round-trip flight on Aerolíneas Argentinas from Miami to Buenos Aires. The flight was supposed to depart at 5:15 p.m. I received an email from the airline two months before my ...

Q: I had a flight from Baltimore to Madrid scheduled on American Airlines, then I found out I needed surgery. So I contacted my online travel agency, AirTkt, to ask for a refund. I filled out the ...

Q: I’m an American Airlines frequent flier, and I recently booked an award ticket with Japan Airlines, an American partner. The flight was from New Delhi to Haneda Airport, then on to San Francisco. A ...

The best solution would be for airlines to voluntarily commit to notifying their customers of any seat changes. They could do ...

When American Airlines changed Neil Gupta’s flight from Seattle to Miami, he asked for a refund. The airline suggested that it would offer a refund, then backtracked. Will he ever get his money back?