You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. What's a fair price for not being able to use your phone for around 12 hours? For AT&T customers ...

The goal of the average freelancer, entrepreneur or service provider can be summed up in this basic algorithm: Get a client, land a gig, get the job done, get paid promptly, and get a repeat. If you ...

An employee is pushed by angry customers who think shouting will get them what they want. Instead of backing down, the worker ...

Close-up of a Costco Wholesale shopping cart inside a warehouse aisle. - Erman Gunes/Shutterstock Sometimes, change can be a good thing, but customers have ended up downright angry with quite a few ...

Customers are blistering Southwest Airlines over its decision to eliminate a beloved free checked bags policy, but the airline is pushing back. “You guys are killing all loyalty to Southwest by ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

One of the toughest aspects of working in a call center is dealing with customers who, for whatever reason, refuse to behave in accordance with the fact that the representative on the other end of the ...

This story is from The Pulse, a weekly health and science podcast. Find it on Apple Podcasts, Spotify, or wherever you get your podcasts. Amie Ward has worked in the hospitality industry for more than ...

Add Yahoo as a preferred source to see more of our stories on Google. Fast-food work has become increasingly difficult as dissatisfaction with restaurants grows. At Chick-fil-A, a doc says employees ...

MEMPHIS, Tenn. (WMC/Gray News) – A teenage restaurant host was beaten by angry customers Sunday night in Memphis after their group of eight was split into two tables, he said. Memphis police said ...

Sometimes, change can be a good thing, but customers have ended up downright angry with quite a few changes Costco has made over the years. Sometimes, change is inevitable. However, the problem comes ...