Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

In April 2021, the US Supreme Court issued its decision in Facebook v. Duguid narrowly construing the Telephone Consumer Protection Act’s (TCPA) “automatic telephone dialing system” definition. In so ...

Although patients increasingly want 24/7 convenience, many still prefer to interact with providers and health systems via telephone. Becker’s Hospital Review recently spoke with two experts from ...

SEATTLE - Call most big companies these days - and many small ones, too - and there's a good chance you'll be greeted by a computerized voice that will give you various menu options. You know the ...

On November 1, 2022, Oklahoma’s Telephone Solicitation Act (“OTSA”) took effect. State telemarketing laws, such as the OTSA, have been coined Mini-TCPAs because they are, in large part, the state ...

The automated phone systems and website of lender and servicer Mr. Cooper are running again following a cybersecurity incident that forced the company to lock down certain technology systems. On Oct.