While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and banks ...

A LEGISLATOR on Monday filed a resolution urging the Department of Trade and Industry (DTI) and the Department of Foreign Affairs (DFA) to take immediate diplomatic and trade action in response to the ...

Nearly 2 million Filipinos’ jobs are on the line, with the BPO sector under siege from US protectionism and the rise of AI.

More than a quarter of the Philippines call center workforce is still struggling to work from home even months after the country imposed lockdowns in response to the rapidly-spreading COVID-19 ...

A US proposal discouraging companies from outsourcing call center operations has raised concern in the Philippines, where ...

Millions of Filipinos working in the business process outsourcing (BPO) industry may risk losing their jobs over a proposed ...

The Philippine ambassador to the United States is pressing US lawmakers to exempt the country from a new bill that would punish American companies for using overseas call centers.

In a Philippine hotel ballroom packed with stakeholders from the world’s second-largest provider of outsourcing services, their main trade group leader issued a bold call: embrace generative AI, don’t ...

ANCHORAGE, Alaska (AP) — Alaska-based telecommunications firm GCI plans to move its customer call center to the Philippines, which a spokesperson said will lower wait times for callers and provide ...