While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and banks ...

A LEGISLATOR on Monday filed a resolution urging the Department of Trade and Industry (DTI) and the Department of Foreign Affairs (DFA) to take immediate diplomatic and trade action in response to the ...

Nearly 2 million Filipinos’ jobs are on the line, with the BPO sector under siege from US protectionism and the rise of AI.

More than a quarter of the Philippines call center workforce is still struggling to work from home even months after the country imposed lockdowns in response to the rapidly-spreading COVID-19 ...

Millions of Filipinos working in the business process outsourcing (BPO) industry may risk losing their jobs over a proposed ...

The Philippine ambassador to the United States is pressing US lawmakers to exempt the country from a new bill that would punish American companies for using overseas call centers.

A US proposal discouraging companies from outsourcing call center operations has raised concern in the Philippines, where ...

In a Philippine hotel ballroom packed with stakeholders from the world’s second-largest provider of outsourcing services, their main trade group leader issued a bold call: embrace generative AI, don’t ...

ANCHORAGE, Alaska (AP) — Alaska-based telecommunications firm GCI plans to move its customer call center to the Philippines, which a spokesperson said will lower wait times for callers and provide ...