In these days of cost-consciousness, it’s the rare operations manager who hasn’t been asked to reduce call center expenses. But when asked to tighten your belt, where should you begin? Traditional ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

NORTH SALT LAKE CITY, Utah -- Customer service in the convenience store business isn't just about serving the people that buy a fountain soda or a gallon of gas. It's also about servicing the managers ...

Call centers often represent the hub of customer service. Many large organizations maintain call centers to make outbound calls and intake incoming calls to assist customers. While some organizations ...

We’ve streamlined our operations, increased our margins, and now we’re aggressively expanding. The call center allows us to rapidly scale into new geographies, deepen our retail penetration, and drive ...

Dallas’ 911 call center is falling far short of its goal to answer 90 percent of calls within 10 seconds or less. It is currently staffed with about two-thirds of the employees it is budgeted for. It ...

In a $400 million cash deal, Maximus is buying General Dynamics call center business to create the leading provider in the federal market. A bit of portfolio shaping by General Dynamics created a ...