Recent research by Nucleus put the focus on contact centres. Their claim was twofold – firstly that there was significant ROI to be had, but equally that choosing the cloud route allows for more ...

Google Cloud Contact Center AI, supported by Bell's expert Professional and Managed Services teams, brings more intelligence and automation to help Bell, and the businesses they serve, digitally ...

SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact ...

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, has today announced the launch of a distribution agreement with Westcon, the leading ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Working with the customer engineering team at Google Cloud, ...

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and ...

This report reviews many of the leading cloud contact center solutions, with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

Want to know why Frost & Sullivan claim that Cloud is a ‘Disruptive Force’ for Contact Centres? Do you know the key reasons why Contact Centres in Australia choose Cloud over traditional technology ...

8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and products, has expanded the ...