Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

WORCESTER, Mass., April 19, 2018 /PRNewswire/ -- The Hanover Insurance Group, Inc. (NYSE: THG) today announced it has expanded its commercial lines customer service center to service additional ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Ford Pro established its first Elite Commercial Service Center in 2023 and has since grown to 70 centers across 21 U.S. markets. These dedicated facilities feature oversized bays, extended hours, and ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

Shep Hyken, the St. Louis–based bestselling author, podcaster, and keynote speaker, helps organizations around the world learn and implement best practices for serving people in a variety of ...

When county officials closed off North Carolina’s Outer Banks to visitors and nonresident property owners in March 2020, Clark Twiddy, president of the local vacation rental management company Twiddy ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...