AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

Imagine it's lunchtime. There are half a dozen burger joints you could go to. Assuming prices and food quality are roughly the same at each place, how do you choose where to go? It's all about the ...

Many B2B buyers are looking for — and expect — a buying experience like that of a B2C customer and most put their buying experience on the same level of importance as the products and services sold to ...

In the 2022 Digital-First Customer Experience Report, NICE asked consumers and senior decision-makers what they believe is working in digital-first customer journeys. Unsurprisingly, the report ...

Infosys has launched the Infosys Customer Experience Suite for Salesforce, a set of enterprise solutions designed to automate ...

Research by consultant Accenture forecasts the economic impact of generative artificial intelligence (AI) in the enterprise. The 2024 report suggests more than $10.3 trillion in additional economic ...

While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having an impact on brands. Simplicity drives satisfaction. Gen Z expects a ...

Payment processing is a critical aspect of e-commerce, and can have a significant impact on customer experience and loyalty. A smooth and secure payment process offering multiple local payment methods ...

Keeping up with the needs and wants of today's renters is critical for success, explains Stephanie Gonzalez of Venterra Realty. Multifamily has reached a tipping point: Apartment operators can either ...

Traditional banks are built from the inside out — structured around internal systems, product silos, and compliance-first ...