If your customers were asked about the quality of your customer service, what would they say? Would they respond that your business offers superior customer value and superior customer support? The ...

Customer service can be frustrating work, because of the limiting parameters. You’re interacting with customers briefly and in a closely-defined role, where there’s a ceiling on how much you can do ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This article is more than 9 years old. It’s not just the ...

For all of us current and former firefighters, we have heard the term “customer service” since our first day on the job. It is often used as a question on interview panels and in mission statements.

There are a number of reasons that companies fail at customer service. As I read dozens of articles each week, numerous books on the topic throughout the year, as well as conduct some of my own ...