If you walk into any tech office these days, you’re far more likely to see a team of dedicated customer success managers than account managers. Within the last decade or so, for many companies, ...

The "age of the customer" has had a dramatic effect on organizations. New positions abound that didn’t exist five or 10 years ago. One of those positions is the customer success manager. The concept ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

What do Benjamin Franklin and Steve Jobs have in common with people who are great at customer success? They are all polymaths — at least to some degree. People who are polymaths have a wide range of ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Today’s consumers expect personalized service and an ...

With over 15 years of experience spanning email security, email deliverability, account management, product management, and ...

Our Young Guns profile takes a weekly look at some of the young talent across the advertising, ad tech, marketing and media sector in Australia. It aims to shed light on the varying roles, people and ...

Inaugural Company Partner Manager Appointment Aims To Deliver Exceptional Solutions and Drive Strategic Value to Shared ...

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