One of the biggest mistakes companies continue to make today is thinking their service or product is a one-size-fits-all solution. In fact, I find that it’s a persistent problem in my industry. As a ...

Your schedule does not permit attendance in a synchronous session. Your time zone makes scheduling a synchronous session difficult. Your internet connection is unreliable. You prefer the asynchronous ...

Are "100 percent satisfaction" service guarantees too good to be true? After all, mistakes happen and customers sometimes do have complaints and that can't be satisfied. Short answer: They are not too ...

Dealership service departments saw a 14-point jump in its customer satisfaction score in the latest CDK Service Shopper study. The 2,500 customers surveyed by CDK for its annual look at the service ...