WASHINGTON — Some hotels have come up with an even quicker way to get in touch with the front desk than a phone call: a text. About 450 individual hotels, including Hyatt Regency locations, are using ...

Two bloggers walk into a hotel ... No, that’s not the opening line to a joke. We’re talking about two travelers who picked the same hotel chain — Andaz, a boutique Hyatt property. One stayed at a Los ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

Looking to get more out of your hotel stay? We got these insider tips from some front desk staff about how to improve your experience, avoid problems, or at least not get them angry at you: We get ...

The real deal from insiders on how to score upgrades, lower rates, and more. Oct. 4, 2012— -- "Good Morning America" teamed up with Reader's Digest on a special series, "13 Things Experts Won't ...

The author basically says the best thing you can do when you check into a hotel is to give $20 to $50 to the front desk. This can get you anything from a "free" minibar to upgraded rooms, to all sorts ...

Mary Navalinsky wasn’t on the job too long before she had her first experience as a front desk clerk for a hotel when she realized she could be overwhelmed. But her education and training kicked in, ...

Nothing makes my heart ricochet around my ribcage faster than hearing the phone ring in a hotel room. My first thought is always "WHO IS THAT?" and I stare at the ringing phone with a frozen, panicked ...

I changed my mind a million times about what I wanted to be when I was growing up. At various points, I wanted to be an ice skater, an event planner and an historian. I didn't even think about ...

A group of friends from Georgia took over their Nashville hotel when they realized there was no one working at the front desk to check them in. Screengrab from @ahow15's TikTok A group of friends who ...