Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Every retail business has customers. Unfortunately, having customers guarantees you will also have difficult customers in the mix. Your customers are your retail company's lifeblood, so changing angry ...

Harsh words are not always indicative of insight. A complaining customer is not always a sign that something is wrong. Be that as it may, great customer feedback can be buried within a vitriolic ...

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

Every business, in every sector, in every industry, is filled with difficult clients or customers who make doing your job 10 times harder than it has to be. After a long day of work, it can be enough ...

One of the most difficult things to do is to de-escalate an angry or menacing customer in a busy waiting room of a government agency. We need to be conscious of the safety of both co-workers and ...

If you’re working with customers (whether you are an entrepreneur or employee), you will most likely need to learn how to handle difficult customers. Dеаling with diffiсult сliеntѕ iѕ сhаllеnging, ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Communications, PR, public affairs & media relations executives from Forbes Communications Council share firsthand insights. Customer service is an essential component of a company’s success in ...

Real estate transactions are rarely stress-free. A home purchase or sale might be the most significant financial commitment a person makes in their lifetime, and many sales are layered with ...