Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Grocery store workers do everything from stocking shelves to handling cash. The majority of grocery store workers must deal with customers no matter their job function, and this can be challenging, ...

Every business, in every sector, in every industry, is filled with difficult clients or customers who make doing your job 10 times harder than it has to be. After a long day of work, it can be enough ...

If you’re working with customers (whether you are an entrepreneur or employee), you will most likely need to learn how to handle difficult customers. Dеаling with diffiсult сliеntѕ iѕ сhаllеnging, ...

Try to put yourself in their shoes. That’s one of the tips Keely Humphrey, training coordinator for the City of Newport News’ Waterworks, offers to those who work with the public in customer service.

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important point so well: Companies need to continue to stress customer service and ...

Opinions expressed by Entrepreneur contributors are their own. On a recent Thursday evening, I tried out a new San Francisco restaurant serving California cuisine. A diner at a nearby table was not ...

When I wrote a column on taking care of customers, I figured I would receive positive feedback. But one negative e-mail stood out because it illustrates an important point: Companies need to continue ...

The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

How do you handle difficult customer service interactions? Picture it: You’re on the receiving end of some service snafu (or worse). Things have not gone as promised. They’ve taken a bad turn. Now you ...