Unison has sparked a row with the Department of Health by claiming almost all NHS Direct call centres are to be closed. The union claimed 24 of 30 sites will shut at the service, which employs 1,500 ...

The 111 service was thrown into turmoil last July after NHS Direct announced it was planning to pull out of its contracts due to severe financial problems. In October, the organisation announced that ...

Joanne Shaw has been appointed as chair of NHS Direct to lead the trust for the next four years. Joanne Shaw has been appointed as chair of NHS Direct to lead the trust for the next four years. Joanne ...

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The introduction of NHS Direct had no impact on the number of general practice consultations during the winter of 1999-2000, finds a study in this week's BMJ, despite speculation that there was an ...

Delivering modern and responsive public services requires informed innovation drawing on a combination of design, planning and evaluative skills. The development of the national 24-hour telephone ...

As specialists in telephone and web-based health advice and information, NHS Direct has developed a new and expanded range of services for 2006/2007, to better support other NHS organisations in ...

NHS Direct, the UK helpline which provides expert health advice via the telephone and internet, has had its Twitter account taken over by spammers promoting an Acai Berry diet. At 10:40pm UK time on ...

NHS Direct has asked the Department of Health to get involved in a row over the transfer of nurses to the new non-emergency NHS 111 telephone number. North East Ambulance Service Foundation Trust and ...

More than half of NHS Direct staff face being made redundant after a failure to reach agreement on their transfer to non-NHS providers of the new NHS 111 phone number. The non-emergency telephone ...