Consumers have become reliant on mobile phones for everything from paying bills to banking and telcos must provide better ...

WA premier Roger Cook has confirmed a fourth fatality linked to Optus’ triple zero outage, as chief executive Stephen Rue admitted customers had notified it hours before it took any action.

Optus reveals it received an early warning of Thursday's system failure — which has since been linked to a fourth death — ...

More details about the Optus triple-zero disaster have been revealed through intense questioning in federal parliament.

Optus has confirmed two of its senior executives will step down ahead of an inquiry over a recent major triple-0 outage that ...

A Logan senior citizen is taking on telecommunications giant Optus over a $2.20 fee added to his phone bill for not using the ...

A troubling report that found a spike in some complaints within the telecommunications industry has been downplayed by an ...

MELBOURNE, Australia (AP) — An Australian judge fined telecommunications giant Optus 100 million Australian dollars ($66 million) Wednesday for unconscionable conduct selling services to hundreds of ...

The Telecommunications Industry Ombudsman (TIO) received 57,592 complaints in FY 2024–25, an increase of 1.6 per cent from ...

Optus customers have come forward to report more cases of triple-0 calls failing outside the embattled telcos previously admitted outages.

The actions by Optus management in the hours following a series of failed attempts by its customers to call triple-0 raises questions about the telco's fitness to operate in Australia.

The reliability of Australia’s mobile networks has plummeted after last year’s 3G mobile network switch-off, with new ...