Optus has unveiled a service it has been using since May, which gives customers moving to the NBN a single interface for all their needs during the transition off legacy network. Speaking at the ...

Virgin Mobile has blitzed an Australian Communications Consumer Action Network (ACCAN) report detailing disappointing customer service from Australia's telco providers; however, the telco stopped ...

Optus did not escalate at least five calls that were made to its customer service centre, including two from NSW, that informed the telecommunications company that a ...