Outline drivers behind modernization and transformation in information delivery and service access industry. Talk about implications of change on skill-set, human resource and technology needs. Give ...

Enterprise service management is gaining traction as organizations aim to increase operational efficiency and reduce costs.

Improving the way services are delivered and consumed, NetScout Systems has unveiled nGenius Service Delivery Manager, a real-time service dashboard. The new solution is said to deliver timely and ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

In the past, I’ve written other articles on the subject of strategy and competition. To summarize the messages from earlier articles, it is my belief that every business competes across only three ...

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Xcel Energy has licensed and implemented an Indus SDM solution that integrates advanced field service management and asset management capabilities across 10 states in 80 services centers to help ...

nGenius Service Assurance Solution Enables Visibility into the Performance and Availability of Strategic Service Offerings including TV Everywhere, VoIP and WiFi HotSpots to Protect the User ...

Fragmented data fuels inefficiency; GIS-enabled asset management offers a clear path forward, writes AfriGIS CEO Rochelle ...

The Nigerian Maritime Administration and Safety Agency has announced a strategic redeployment of its management staff as part of efforts to enhance operational efficiency and service delivery in line ...