These days, we take internet-based chatting for granted. We're spoiled by a massive (and admittedly fragmented) ecosystem of direct messaging (DM) services on our phones and PCs, ranging from WhatsApp ...

Despite the work full-service firms have put into Web-based client services, there's one function that's still missing -- the ability to chat in real time via text-based message screens. The term for ...

If you were born anywhere between 1981 and 1996, you might remember an internet that's vastly different from the one we use today. Along with experiencing a smorgasbord of '80s and '90s nostalgia, ...

You probably think of instant messenger (IM) as an informal communications channel mainly used by teenagers – and you would be correct to do so. But despite limitations, a growing number of B2B ...

Mobile devices are everywhere, and most healthcare organizations are following the trend and adopting mobile devices at the point of care. In particular, clinicians at hospitals and healthcare ...

A recent report from Burton Group, "Instant Messaging: It's Not Just Idle Chatter," has highlighted the necessity of creating policies to govern the use of instant messaging (IM) within a company.

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