For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

Team collaboration and knowledge sharing are built into Zendesk’s highly functional, easy-to-use platform. When a customer reaches out, agents can loop in colleagues for advice, bring them into the ...

The updates will allow AI agents to go deeper in their interactions with people, including through video. Customer service automation company Zendesk has announced several new AI-powered updates, all ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...