CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations.

Gryphon's latest product launch updates Gryphon ONE with capabilities to govern every customer interaction with capabilities to govern every customer interaction.

Marketing Architects' Reach Index Optimization automatically directs media dollars toward TV placements with the highest concentration of target audiences.

The Marketing Cloud today released a marketing toolkit for its Agent Cloud specifically for small and mid-sized businesses and in-house agency teams. The toolkit features a curated ecosystem of 10 ...

Paytronix, a provider of guest engagement solutions, today released the Paytronix Rewards Hub, an upgrade to its guest engagement platform for loyalty program management. The Paytronix Rewards Hub is ...

Bringing customer service functions under one coordinated system creates a more seamless service hub that leads to more satisfied customers and a healthier bottom line.

Q4's new capabilities tap into Q to log meetings, generate insights, and enable teams to interact conversationally with their CRM data.

Saldana also highlights Five9’s AI Insights as another winning feature, noting that it has significantly reduced inquiry time with executive management. Now he can filter by topic and respond to a ...

With GoTo Connect, dealerships can now manage every customer interaction within DriveCentric, placing and receiving calls, sending messages, and automatically capturing insights, giving teams a single ...

The new AI-powered Yelp Assistant works across every category on Yelp and helps consumers book, order, and schedule in one conversation.

Braze Launches BrazeAI Operator, BrazeAI Agent Console, and Braze Creative Studio. Braze, a customer engagement platform provider, has launched BrazeAI Operator, BrazeAI Agent Con ...

TriCoast Media has turned its content library into a flywheel, offering publishers more favorable revenue shares in exchange for preferred access to backfill inventory while scaling its direct ...