By hiring a fractional CFO, small and midsized companies can leverage the same financial expertise without hiring a full-time ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers ...

A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...

Peter Cooper shares insights on dealership service, technician retention, and boosting customer loyalty at Lexus of Lehigh ...

New global survey reveals that three in four consumers will abandon companies that fail to show empathy—and why (and how) ...

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

The agents could overcome the consumer inertia that keeps people in low-yield bank accounts, the consultants say.

Joget AI Agent Builder enables teams across every department to create goal-driven agents that execute autonomously, yet remain governed by human insight.

Littmann is running against Republican Robert O’Shea, a business consultant in the defense and medical industries.

The company strengthens its operations and enhances its capabilities to support the increasing demand in the key market ...

Regal Rexnord (RRX) is a buy, with strong growth in data centers, robotics, and high-margin aftermarket services. Read here ...

Daher Aircraft has expanded its network of customer support for its TBM and Kodiak fleet of aircraft with the addition of ...