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Generative AI is transforming customer experience (CX) and support, but trust, accuracy, and empathy still depend on people.

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub for Samsung Care.

The best leaders know customer service isn't a department, it's a culture. I saw one company prove it beyond question, and it ...

Artificial Intelligence enables us to understand the customer needs at the scale of delays, feedback tracking, and behaviour ...

Dubai, UAE – e& UAE, the flagship telecom arm of global technology group e&, has signed a strategic Memorandum of Understanding (MoU) with One Punch Solutions to design next-generation AI-powered ...