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Generative AI is transforming customer experience (CX) and support, but trust, accuracy, and empathy still depend on people.

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub for Samsung Care.

The best leaders know customer service isn't a department, it's a culture. I saw one company prove it beyond question, and it ...

Thanks to micro fulfillment centers embedded within UAE neighborhoods, everyday essentials are now hitting customer doorsteps ...

Davis-Standard is in the midst of a comprehensive business transformation that is redefining our overall customer experience.

The government is highlighting the need to improve customer experience as part of efforts to drive national development. It believes a strong customer-focused culture will help make Ghana the ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Looking for a break from doomscrolling, news fatigue or whatever’s dragging down your day? A new show at the Clay Studio might be the remedy. The show, “Clay as Care: Ceramic Art and Wellbeing,” ...

aDepartment of Surgery and Perioperative Care, Dell Medical School at the University of Texas at Austin, Austin, TX, USA bDepartment of Population Health, The University of Texas at Austin, Austin, TX ...

For years, SaaS companies have claimed to put the customer first. But when you look at how software is actually bought, sold, and billed today, the reality tells a different story: customer experience ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...