In this edition…Are services the new software?…Anthropic’s Mythos has financial regulators and bankers freaking out…more ...
New SVP of Operations brings nearly two decades of carrier-side transformation experience and North America underwriting ...
Customer expectations for uptime, reliability, and service quality are higher than ever. At the same time, organizations are ...
As generative and agentic systems move into production, enterprises face growing exposure to hallucinations, data leakage and ...
Does your car need repairs? Check the latest recall list.
Ford said the trucks have a transmission issue that may lead to an unexpected downshift into second gear, causing drivers to ...
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New study reveals chatbot empathy can worsen customer reactions
When a service encounter goes south, customers expect empathy. Hearing an employee say, "I share your frustration," can calm ...
Your most important customer isn’t buying your product. It’s the employee deciding how much of their time, energy, and ...
Telecoms at MWC26 shifted from AI pilots to enterprise-scale execution. Explore key trends, customer momentum, and how ...
As Louisiana becomes a destination for multibillion-dollar technological investments in the rapidly-expanding data center ...
The Global Banking & Finance Review Awards programme has officially opened nominations for Best New Online Insurance Company ...
A Tesla Model Y owner is canceling their FSD subscription after realizing Hardware 3 delivers a "demonstrably inferior" ...
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