In this edition…Are services the new software?…Anthropic’s Mythos has financial regulators and bankers freaking out…more ...

New SVP of Operations brings nearly two decades of carrier-side transformation experience and North America underwriting ...

Ford said the trucks have a transmission issue that may lead to an unexpected downshift into second gear, causing drivers to ...

Does your car need repairs? Check the latest recall list.

Many enterprises that offer flexible genAI-powered customer service chat functions are seeing other businesses using them as ...

When a service encounter goes south, customers expect empathy. Hearing an employee say, "I share your frustration," can calm ...

The retailers that succeed will be those that treat AI not as a standalone technology initiative but as a core operational ...

Starbucks launched one of its most significant operational initiatives in years: Green Apron Service, a model designed to ...

A new study shows Ford recalled more vehicles in the past year than the rest of the auto industry combined. Ford and Lincoln models comprised nearly half of the top 25 vehicles with the most projected ...

As Louisiana becomes a destination for multibillion-dollar technological investments in the rapidly-expanding data center ...

PLDT Group transitions to an experience-centric network model to improve 5G performance and digital connectivity across the ...

A Tesla Model Y owner is canceling their FSD subscription after realizing Hardware 3 delivers a "demonstrably inferior" ...