The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...

AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Agents represent specific Medicare insurers, can help select a plan, and offer customer service after enrollment. Brokers represent you and offer numerous plan choices, but provide no ongoing support.

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...