The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.
Salesforce warned users of an uptick in malicious activity targeting Experience Cloud customers with misconfigured user settings via an open source tool.
The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.
Salesforce warns that a threat campaign is exploiting overly permissive Experience Cloud guest configurations to harvest data from public portals. Salesforce is urging its customers to review their ...
Some customers have mishandled guest user configurations otherwise intended to allow third-party access to important — and sensitive — client data.
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Perplexity takes its ‘Computer’ AI agent into the enterprise, taking aim at Microsoft and Salesforce
Perplexity announced Computer for Enterprise at its Ask 2026 developer conference, launching a multi-model AI agent with ...
The vibe coders are coming for the App Store, one super tiny tool at a time.
Static, role-based access control no longer matches the complexity of modern applications, APIs and data flows. Attribute- ...
Salesforce India Chairperson Arundhati Bhattacharya addresses market anxiety surrounding AI, asserting that SaaS players hold ...
Jensen Huang's $78 billion April guidance number and Marc Benioff's AI monetisation roadmap have given tech bulls their first ...
A&P didn’t win by decorating stores better than competitors; it won by redesigning the system behind them. And, in SaaS, the same shift is underway.
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