"I had goosebumps," Miles Peterson, 19, says of the cabin's reaction to his duties as an "honorary flight attendant" ...

A passenger on a Southwest flight from Jackson to Nashville noticed that premium economy and business is nearly empty and hoped they could spread out.

Southwest passengers question assigned seating after crowded cabins appear despite numerous empty seats.

For a large person, each flight on Southwest was a game of roulette under the airline's longtime unassigned seating policy.