Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

If you have a smartphone, you can check your number through the MTN app. Download and install the MTN App SA from the Google ...

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

Question: Regarding the merger of Hawaiian and Alaska airlines’ loyalty programs into Atmos Rewards, I received a notice on ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

A third-party customer service system used by Discord's support teams has been hacked, compromising some user personal data, including government IDs. Discord has written to some users confirming that ...

Scammers are now exploiting fake toll-free numbers to trick unsuspecting users, especially those searching online for customer care. One wrong call could result in stolen money or sensitive data. In ...