The Customer Experience Platform now includes purpose-built agents to build, run, and continuously optimize AI-driven ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announces the launch of the industry’s first fully AI-native customer service solution, empowering organizations ...

SHENZHEN, China, Dec. 08, 2025 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in ...

Built on cutting-edge AI in customer service, the platform empowers teams to reduce ticket volume, uncover insights, and elevate every interaction. Whether you aim to reduce ticket volume, empower ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, the industry-leading AI-powered customer service platform built for collaboration, today announced the acquisition of Idiomatic, a pioneering AI-powered voice-of ...

Rasa, the developer-first conversational AI platform for enterprise customer service, today announced it was recognized as a ...

Kustomer is the first AI-native customer service platform, designed to revolutionize how businesses deliver customer experiences. Combining AI-powered automation, human expertise, and a connected CRM, ...

Sierra Technologies Inc. today announced the launch of its conversational artificial intelligence platform designed to help companies interface with their customers using AI agents that can make ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

Edible Garden launched a customer service platform to enhance efficiency for small to medium retailers, integrated with its greenhouse management system. Edible Garden AG Incorporated has launched an ...

The School District of Philadelphia has launched an AI-powered platform that allows families, students, staff and community members to share feedback and ask questions. Let's Talk, created by ...

On Wednesday, March 19th—day three of Enterprise Connect—five executives from leading contact center and customer experience companies and a knowledgeable enterprise customer joined me for a Keynote ...