When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...

AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent ...

Find the best home internet in 2025. Compare leading fiber, cable, and 5G ISPs for price, speed, and customer satisfaction.

Agents represent specific Medicare insurers, can help select a plan, and offer customer service after enrollment. Brokers represent you and offer numerous plan choices, but provide no ongoing support.

Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

Los Angeles, California – October 17, 2025 – PRESSADVANTAGE – Rocket CRM has announced the deployment of a new automation ...

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

When CSS Composites announced its closing and asset liquidation earlier this month, left unsaid was what would happen with customer service and warranty claims. CSS sold under its own brand Forge+Bond ...

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Twice in one morning, I have had the experience of being on the receiving (meaning: "You're just a customer, so you don't ...

More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...