Synthetic voices are increasingly a part of our lives, from digital assistants like Siri and Alexa to automated telemarketers ...

Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

For several years, the Smithsonian and Boys & Girls Clubs of America have collaborated with teens to support learning ...

One of the largest insurance companies in the U.S. handles 12,000 policy requests every day. Two years back, their call center had 180 agents who answered simpl ...

The customers now want rapid, intuitive, and secure communication - which is why the BFSI companies are moving from ...

Satish Barot is the Co-founder and Chief Technology Officer at Klearcom. He leads the company’s product innovation and technical strategy. The interactive voice response (IVR) landscape is moving ...

HOLLY RIDGE, N.C. (WNCT) — Members of the Holly Ridge community are speaking out about longer EMS response times. Dominick Tesoriero says that his father died on Feb. 1st after an ambulance took over ...

Add Morgan Freeman's soothing vocals to just about anything, and whatever you're watching is going to be elevated thanks to his narration. That was clearly the aim with one recent Netflix documentary ...

Landstar has introduced its state-of-the-art, multi-model Interactive Voice Response and Electronic Carrier Information systems. The IVR system uses captured telecommunications technology to provide ...

Add Yahoo as a preferred source to see more of our stories on Google. Amid widespread disapproval of the attacks, Trump and his top officials and allies have offered a blizzard of different messages ...