Key market opportunities in the CCaaS sector include leveraging AI-powered engagement, omnichannel management, and workforce optimization to enhance CX delivery. Vendors like 8×8, Five9, and Vonage ...

After seven years, Richland County is wrapping up construction on it’s 911 call center. It also making use of defunct real ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

APEX, N.C. (WTVD) -- A proposal to bring a data center to Apex has some Jordan Pointe neighbors on edge. Thursday night, the ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Hyperscale Computing Market The hyperscale computing market is set to grow from USD 78.87 billion in 2025 to USD 223.49 ...

Vonage, an Ericsson company, has introduced a new AI-powered fraud detection and identity verification solution designed specifically for contact centers. The Agentforce Identity Insights and Fraud ...

Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead in the next era of ...

HOLMDEL, N.J., Oct. 2, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ: ERIC), today announced Vonage Communications APIs are now integrated with ComDesign Co., Ltd.'s cloud-based Computer ...

HOLMDEL, N.J. - Vonage, a subsidiary of Ericsson (NASDAQ:ERIC), a prominent player in the Communications Equipment industry with a market capitalization of $28 billion and a "GOOD" financial health ...

A former office building in Holmdel, once home to Prudential and Vonage, is proposed to become a senior living community. The first phase of the project seeks to convert the existing building into 104 ...