WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

I talked with a professor of advertising to make sense of what this means for all of us who use those social media platforms.

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

WhatsApp will introduce paid adverts in its ‘status’ section globally, marking a shift from its ad-free roots. Personal ...

By Dikshant Dave, CEO, Zigment While sectors like retail and healthcare have rapidly adopted conversational platforms, the ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

The new agentic AI chatbot from FlySafair can be used to book flights, change seats and other important flying processes, all ...

Pharmacies, health and wellness services, and beauty are the segments that stand out most when it comes to consumer use ...