WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

By Dikshant Dave, CEO, Zigment While sectors like retail and healthcare have rapidly adopted conversational platforms, the ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

WhatsApp will introduce paid adverts in its ‘status’ section globally, marking a shift from its ad-free roots. Personal ...

FlySafair has become the first airline in South Africa to launch a free AI-powered travel assistant. Named Lindi, the AI ...

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

Sabre Hospitality announced the latest enhancements  to SynXis Concierge.AI, extending AI capabilities to the SynXis Booking ...

Currently in its Beta phase, Lindi can book flights for single passengers, change a name or seat on a booking, and provide ...

A growing number of chief execs believe their businesses have lost the point of marketing, according to a McKinsey report ...

Sobot Aims to Deliver Intelligent yet More Human-like Service. AI has quickly become central to digital transformation in customer service. According to MarketsandMarkets, the glo ...

Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey ...