The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system but nearly 75% had recently encountered some kind of issue.

OMNY payments can be made electronically with a mobile phone or watch, or with a cash or pre-purchased physical card. The OMNY systems also offers a monthly fare cap, meaning that after 12 rides using the same payment method in any seven-day period, riders should not be charged more than $34.

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of the year, even after a report from an independent watchdog found that nearly three out of four people who have switched to OMNY have had problems with it.