Starbucks would rather close down stores than keep its open-door policy
Starbucks (SBUX) is making big changes in the name of safety. In lieu of its 2018-era goal to become the “third place” where people hang out, Starbucks has a new “Coffeehouse Code of Conduct.” This policy limits access to stores,
Starbucks’ ‘Open-Door Policy’ Reversal, Explained—Why It Matters
Starbucks, long synonymous with the idea of a "third place" between home and work, has reversed its open-door policy.
Starbucks reverses open-door policy: Buy something or leave
The new code of conduct also bans discrimination or harassment, consumption of alcohol, smoking, drug use, and panhandling in company owned stores.
Starbucks CEO calls reversal of open-door policy 'practical," will close stores if needed
Earlier this month, the 54-year-old company shared plans to implement a Coffeehouse Code of Conduct where only paying customers can sit in-store or use the restroom — a reversal from its practice of letting anyone in the door. Niccol said the change was made due to feedback from customers and employees.
Starbucks is banking on ‘mug hugs’ to get customers to hang around in store longer
As Brian Niccol orchestrates the turnaround of Starbucks, one thing he wants to see is customers enjoying a "mug hug." Niccol coined the phrase on the coffee giant's earnings call this week, which beat Wall Street expectations after it revealed Q1 revenue of $9.
With Starbucks’ new bathroom policy, America has nowhere left to go
And the people needing to use the facilities aren’t just people out on a shopping trip. They are Uber drivers, Amazon drivers ...
Starbucks' policy change flushes out a debate over public restroom access
Starbucks ended a 7-year-old policy that invited anyone to hang out in its stores or use its restrooms, regardless of whether ...
Starbucks worker says baristas have a ‘panic button’ behind the counter, but it won’t be enough to quell angry customers after open-door policy reversal
Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...
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Starbucks Reverses Open-Door Policy, Reinstates Pay-to-Visit Restrooms
Starbucks is ending its open-door policy, which allows anyone to use its restrooms or hang out without making a ...
Starbucks Will Offer Free Refills for Paying Customers… But There’s a Catch
Starbucks is bringing back free refills and a condiment station, but there are few rules to be able to use these services.
Starbucks tested out ‘panic buttons’ in stores to protect baristas against loiterers
Starbucks tested out “panic buttons” at five locations to protect baristas during unsafe situations, the company says. The ...
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Starbucks Tested Panic Buttons for Staff in 5 US Stores
Starbucks introduces panic buttons and conflict de-escalation training to address customer behavior in U.S. stores.
Starbucks brings back condiment bar, free refills for some drinks
Starbucks fans can now get free refills for some drinks — but not all. The coffee chain is also bringing back its self-serve ...
Starbucks plans to cut 30% of its menu
Starbucks is planning to cut its food and beverage offerings by 30 per cent over the course of this year to simplify ...